ppIngersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. /p h3Job title: IT Field Service Technician Level 2 /h3 h3Location: Ingersoll Rand Parma, Italy site /h3 h3About Us /h3 pImagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. /p h3Job Summery /h3 pThe IT Field Service Technician Level 2 is responsible for providing advanced technical support for the IT infrastructure and end-user computing environment at Ingersoll Rand locations across Italy,



ensuring service continuity at the Parma site and through on-site support at other Italian locations. /p h3Responsibilities /h3 ul liProvide 2nd-level on-site and remote IT support for end users /li liLog and manage incidents and requests via the ServiceNow ticketing system /li liTroubleshoot and resolve hardware, software, and network issues /li liSupport global infrastructure teams (Server, Network, Security) with local hands-on activities /li liManage end-user devices and asset lifecycle (deployment, refresh, decommissioning) /li liParticipate in local, regional, and global IT projects (e.g., MA, upgrades, deployments) /li liEnsure compliance with global IT standards, processes, and security requirements /li liIdentify and drive continuous improvement opportunities in IT service delivery /li /ul h3Key Competencies /h3 ul li3–6 years of experience in a similar IT support or field service role /li liStrong troubleshooting skills across desktop, applications, and basic networking /li liSolid knowledge of: ul liWindows 10/11 /li liMicrosoft 365 / Teams /li liActive Directory /li liBasic networking (LAN/WAN, TCP/IP) /li liStrong customer focus and problem-solving mindset /li liAbility to work both independently and within a global team /li /ul /li liGood English communication skills (written and verbal) /li /ul h3Preferences /h3 ul liExposure to Intune, Autopilot, SCCM,



or endpoint management tools /li liFamiliarity with network infrastructure components (switches, wireless networks, basic configuration, cabling) /li liExperience supporting manufacturing or industrial environments /li liFamiliarity with global IT service delivery models /li liExperience participating in IT projects such as MA integrations, infrastructure upgrades, or security initiatives /li /ul h3Travel Work Arrangements/Requirements /h3 ul liThe technician will be based in the Parma office /li liRequired to provide support to other Ingersoll Rand sites across Italy /li liRegular travel between Italian sites is expected to ensure on-site support and service continuity /li liOccasional travel within EMEA may be required /li /ul h3Base Salary Range /h3 ul li26.400 – 46.690 € /li liCollective Bargaining Agreement: CCNL Metalmeccanici /li /ul h3What We Offer /h3 ul liInternational and dynamic work environment /li liSpecific Smart Working Policy /li liContinuous training and access to learning through LinkedIn Learning /li liCorporate welfare and comprehensive benefits programs /li liLocal productivity premio /li liCompany Share Options /li liInternal canteen /li /ul pIngersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit /p /p #J-18808-Ljbffr

📌 IT Technician (Parma)
🏢 Ingersoll Rand Compressor Systems & Services
📍 Parma