ph3GUEST COMMERCE DIRECTOR /h3pReady to turn unforgettable guest experiences into commercial success? Drive success, Live your ambition /ph3WHAT YOU WILL DO /h3pAs Guest Commerce Director, you will play a key role in shaping unforgettable onboard experiences and driving commercial success. As part of the Vessel Senior Management Team, you will combine creativity, strategy, and leadership to enhance guest engagement, generate business value through Palimpsest implementation, and bring Costa's brand promise to life throughout the guest journey. /ph3Drive Commercial Performance Revenue Growth /h3pYou will analyse guest trends, commercial KPIs and onboard performance, transforming insights into actions that maximise revenue, profitability and guest satisfaction. /ph3Lead the Onboard Commercial Experience /h3pYou will coordinate and optimise the onboard programme (Palimpsest), working closely with all revenue departments to create engaging experiences that drive guest participation, commercial opportunities and business results. /ph3Ensure Brand Excellence Stakeholder Alignment /h3pYou will ensure all onboard commercial initiatives and communications reflect Costa’s brand standards, collaborating with shore-side teams to deliver a seamless and consistent guest experience. /ph3Inspire People Operational Excellence /h3pYou will lead and develop multicultural teams, fostering engagement, performance, quality and safety while ensuring the highest standards of service delivery across all onboard revenue activities. /ph3WHO YOU ARE /h3ulliDegree in Marketing Communication, Business Administration, Business Management or Hospitality Management /liliMinimum 5 years of experience in retail, covering commercial performance, visual merchandising, team management and operational optimization /liliProven experience in revenue management,



commercial strategy and KPI-driven performance /liliStrong analytical mindset with the ability to interpret data and translate insights into actions /liliExcellent leadership, people development and stakeholder management skills /liliEnglish proficiency at C1 level and preferably Italian /liliThird language at B2 level (French, Spanish, German, Portuguese or Chinese) is mandatory /li /ulpNice to have: /pulliPrevious onboard experience is considered a strong advantage /li /ulh3WHAT WE OFFER /h3ulliYour contract - Fixed-term, full-time, onboard — typical duration 4–6 months /liliMeals and accommodation included throughout your contract /li /ulh3Your life onboard: /h3ulliInternational experience combining travel, personal development, and independence /liliTravel logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers /liliMeals consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner) /liliDiscounts on onboard restaurants and bars (with possible daily credit) /liliAccommodation services: assigned cabin (single or double) with bathroom /liliCabin cleaning + free laundry service (crew laundrette and uniforms) /liliPackage delivery service /liliConnectivity tools: Free internet (250 MB/month) + free WhatsApp text /liliDiscounts on shops, products, hairdresser, and SPA /liliWellbeing health: Free medical assistance onboard and ashore /liliWelfare and wellbeing programs (sports, events, monthly activities) /liliLeisure time: Access to gym, lounge, bar, pool,



and solarium for crew /liliCrew excursions + discounts on guest tours /liliFamily friends: Opportunity to host family/friends (min. 30 days/year after 4 months) /li /ulpDiscover what life onboard looks like: /ph3Your growth /h3ulliStructured onboarding + welcome kit /liliMentorship program with a dedicated mentor /liliClear career path within your department /liliLearning Officer for skills development and continuous improvement /liliDevelopment model to identify and promote talented individuals /li /ulpLearn about our culture and values: /ph3WHY COSTA /h3pOur community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests. Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land. We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do. Bring your ambitions to life. Join us and discover our ocean of possibilities /ph3Additional Info /h3ulliContract type: Fixed-term, full-time, onboard — typical duration 4–6 months /liliApplication deadline: 30/09/2026 /liliTime required to submit the application: approximately 3 minutes /liliCV Format: PDF, Word or Image format in English or Italian (max 1.5 MB) /liliFurther information: visit our dedicated section Shipside FAQs - Costa Crociere Careers /li /ul /p #J-18808-Ljbffr

📌 Guest Commerce Director (Genova)
🏢 Costa Crociere
📍 Genova