ph3Technical Account Manager, ES - EMEA - South /h3 pJob ID: | AWS EMEA SARL (Italy Branch) /p pWould you like to join one of the fastest‑growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? /p pAWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies – including Compute, Storage, Database, Big Data, Application‑level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and “voice of the customer” to organizations ranging from start‑ups to Fortune 500 enterprises. /p pThe role /p pAs a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services – including EC2, S3, DynamoDB RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer‑facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade‑offs, support, and risk management. /p pYou will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. The position requires the ability to travel 10% or more as needed. /p pWatch a short video about life as a Technical Account Manager here: /p pThe TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! /p h3Key job responsibilities /h3 ul liBuild solutions,



provide technical guidance and advocate for the customer. /li liEnsure AWS environments remain operationally healthy while reducing cost and complexity. /li liDevelop trusting relationships with customers, understanding their business needs and technical challenges. /li liDrive technical discussions regarding incidents, trade‑offs, and risk management using technical acumen and customer obsession. /li liConsult with a range of partners from developers through to C‑suite executives. /li liCollaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers. /li liProactively find opportunities for customers to gain additional value from AWS with a bias for action. /li liProvide detailed reviews of service disruptions, metrics, and pre‑launch planning. /li liSolve a variety of problems across different customers as they migrate workloads to the cloud. /li liUplift customer capabilities by running workshops, training sessions, etc. /li /ul pYou’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists and expand your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications. /p h3Basic Qualifications /h3 ul liFluency in Italian and English. /li li3+ years of technical engineering experience. /li liExperience operating and troubleshooting for one (1) of the following:



Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment. /li liBachelor’s Degree in Computer Science/Math/related discipline required, or 5 years of equivalent work experience. /li /ul h3Preferred Qualifications /h3 ul liProfessional oral and written communication skills, presenting to an audience containing one or more decision makers. /li liHands‑on experience with AWS services and/or other cloud offerings. /li liTrack record in influencing management in technical, operational and strategic decisions. /li liInternal enterprise or external customer‑facing experience as a technical lead. /li liExperience with SaaS, multi‑tenant architectures and deployment automation is a plus. /li liExperience using generative AI tools to improve personal or team productivity. /li /ul pAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. /p pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr

📌 Technical Account Manager, ES - EMEA - South (Milano)
🏢 Amazon
📍 Milano