ph3The role /h3 pThe Application Specialist supports the sales process and maximizes customer value through bpre‑sales and post‑sales technical support and education /b. This role is essential in building strong customer relationships, ensuring high satisfaction levels, and acting as a trusted bbrand ambassador for Abbott /b. You will work closely with Sales Representatives, Sales Managers, Scientific Liaison and office‑based teams to drive commercial success and organic growth. /p h3Customer scope /h3 pYou will support a broad range of customer segments, including: /p ul liPublic and private hospitals /li liCentralized and core laboratories /li liEmergency Departments and other hospital units /li /ul h3Key Responsibilities /h3 h3Pre‑sales to post‑sales customer activities /h3 ul liPartner with the sales team to execute pre‑sales activities, including identification of technical stakeholders, product demonstrations, user trials, and tailored connectivity solutions /li liDevelop, adapt and track educational materials; capture and communicate evaluation outcomes /li liPlan and execute new customer implementations, including workflow adaptation, device installation, connectivity setup, user training and post‑installation follow‑up /li liProvide technical support to customers, including troubleshooting, software updates, new connectivity solutions and additional training /li liAssess when to manage issues directly or escalation to European Technical Support,



ensuring follow‑up until full resolution /li /ul h3Ongoing collaboration /h3 ul liAct as a link between the Commercial team and Informatics to stay aligned on connectivity solutions /li liWork closely with office teams to ensure documentation and procedures are accurate, compliant and properly recorded in the CRM system /li liShare technical knowledge with the sales team to strengthen customer value and competitive differentiation (tips, best practices, device functionality) /li liSupport Sales and Management on strategic priorities and key accounts, proactively contributing ideas to improve customer satisfaction /li liContribute to tender submissions and contract preparation for key customers /li liCollaborate with Marketing on product demonstrations, congresses, internal meetings and training events /li liWork with Scientific Liaison on key site studies and KOL relationship /li /ul h3Education Qualifications /h3 ul liBachelor’s degree in Biology, Biochemistry, Microbiology, Pharmacy or Biomedical Engineering /li /ul h3Experience Skills /h3 ul li5+ years of experience in the medical or diagnostics industry (In Vitro Diagnostics preferred) /li liExperience with IT connectivity of diagnostic or medical devices to hospital LIS/HIS systems /li liStrong customer‑focused mindset with proven technical and commercial capabilities /li liExcellent communication, teamwork and relationship‑building skills /li liStrong time management, prioritization and ability to work autonomously /li liSolid understanding of diagnostic products, technical solutions and industry terminology, with the ability to quickly learn new concepts /li liHigh proficiency with digital tools and applications, including connectivity software, Microsoft Office (Excel, PowerPoint), Salesforce.com, and web‑conferencing platforms (Teams, WebEx) /li /ul h3Languages /h3 ul liItalian : fluent /li liEnglish : fluent /li /ul /p #J-18808-Ljbffr

📌 Technical Application Specialist - Campania - Apprendistato (Roma)
🏢 Abbott
📍 Roma