ph3Aftermarket Guardian / Planner – Cutting Welding Automation /h3 pAt ESAB, innovation has been driving our business for more than 100 years. Today, we continue to develop industry-leading welding and cutting solutions that help manufacturers around the world improve productivity, safety, and performance. /p pIf you're passionate about customer relationships, aftermarket services, and creating long‑term value for customers, we'd love to hear from you. /p h3About the Role /h3 pAs an Aftermarket Guardian / Planner, you will become the trusted advisor for our installed customer base, supporting the complete lifecycle of ESAB cutting and welding automation equipment. /p pWorking closely with our Service Managers, Field Service Engineers, Sales, and Aftermarket teams, you'll identify customer needs, promote service solutions, coordinate service activities, and drive aftermarket business growth. Your mission is to maximize customer satisfaction while creating new commercial opportunities throughout the machine lifecycle. /p h3Key Responsibilities /h3 ul liBuild and maintain strong relationships with customers, distributors, and service partners /li liBecome the primary commercial contact for customers regarding aftermarket services /li liPromote ESAB service contracts, spare parts, wear parts, upgrades, and retrofit solutions /li liIdentify new business opportunities and generate qualified leads for Sales /li liCoordinate and schedule Field Service Engineers and external service partners /li liPrepare and follow up service quotations until purchase order /li liSupport Life Cycle Management activities by engaging customers throughout the lifetime of their equipment /li liMonitor machine obsolescence and proactively recommend upgrade solutions /li liWork closely with internal teams to ensure excellent customer experience /li liMaintain accurate CRM data,



service planning, and revenue forecasts /li liContribute to achieving aftermarket KPIs and business objectives /li liActively collect market intelligence and customer feedback /li /ul h3Qualifications /h3 h3Experience /h3 ul li5+ years of experience in Customer Service, Aftermarket, Service Coordination, Technical Support or a customer‑facing commercial role /li liExperience in industrial equipment, manufacturing, welding, cutting, automation or capital goods is an advantage /li liExperience in customer relationship management and aftermarket sales /li liExperience working with CRM and ERP systems /li /ul h3What We're Looking For /h3 ul liExcellent communication and relationship‑building skills /li liCustomer‑first mindset with strong commercial awareness /li liHighly organized with excellent planning and coordination abilities /li liAbility to identify customer needs and turn them into business opportunities /li liStrong problem‑solving and analytical thinking /li liAbility to work independently while collaborating across international teams /li liProactive, detail‑oriented, and solution‑focused attitude /li /ul h3Requirements /h3 ul liFluent English (B2 or higher) + Italian language knowledge /li liGood knowledge of MS Office applications /li liExperience with Service Management software and CRM systems is an advantage /li liDriving licence (Category B) /li liWillingness to travel occasionally within the region /li /ul h3What We Offer /h3 ul liAnnual performance premio /li liContinuous learning and development opportunities /li liSupportive international team environment /li liCareer growth within a global industrial technology leader /li liOpportunity to work with innovative products and customers across multiple industries /li liA culture built on collaboration, safety, and continuous improvement /li /ul /p #J-18808-Ljbffr

📌 Aftermarket Guardian / Planner (Milano)
🏢 ESAB
📍 Milano