Job Purpose

As a Waiter/Waitress with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.

Key Accountabilities

- To greet members as they settle down at their table and introduce them to menus.

- To ensure tables are set up before seating members and offering them water or drinks. Water is topped up throughout their stay.

- To take members’ orders using the and deliver them to the kitchen staff for preparation.

- To confirm food items, match the orders and deliver them to the correct table.

- To correctly open bottles of wine or champagne and pour for members, ensuring glasses are topped up throughout their stay.

- To provide service and accountability for designated section.

- To check with members if they have any allergy or dietary requirements.

- To possess a strong understanding of the food and drink menu in order to make recommendations on pairings and any other specific member requests.

- To engage with member, check if they are satisfied with their visit, including food and drink and if they need anything else.

- To log and recall member preferences and accommodate special requests where possible to create a positive outcome that will result in a memorable member experience.

- To perform opening and closing procedures including but not limited to the set up and break down of stations.

- To maintain a spotless and pristine working environment.

- To provide members with the bill and processing payment.





- To attend regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.

- To support with running food from the kitchen and drinks for the bar to the tables when needed.

- To wipe down tables after members have left resetting the restaurant and club space.

- To resolve or upscale member complaints, handling all member interactions with the highest level of hospitality and professionalism.

- To act in all matters related to safety, security, satisfaction and wellbeing of employees and members.

- To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.

Requirements

- Passion for Food, drink and hospitality

- Strong attention to details

- Excellent customer service

- Fluent in English

- Organised and reliable

- Ability to handle feedback to achieve member satisfaction

- Ability to multitask and work in a fast-paced environment

- Ability to understand and follow written and verbal instructions

Physical Requirements

- Must be able to seize, grasp, turn and hold objects by hand

- Able to work on your feet for at least 8 hours

- Occasionally kneel, bend, crouch and climb as required

Benefits

- RAL: € 23.739,00

- Staff Canteen

- Soho Friends Membership

- Monthly Staff Screenings & Staff Gym Classes

- 50% Discount on Cowshed Spa

- 50% F&B; Discount

- Global Benefits: Any Bedroom, Any House, $100 per night

- 50% Discount Public Restaurants

- Birthday Gift: 1 day OFF+Voucher

- House Hero and Introduce a Star Program

- Corporate Benefits (access discounts platform)

📌 Waiter/Waitress (Roma)
🏢 Soho House u0026
📍 Roma