ph3Mercedes Benz of Collierville /h3pAre you a customer-focused professional who thrives in a fast-paced service environment? We are looking for an experienced /ph3Dealership /h3pL0829 Mercedes-Benz of Collierville Mercedes Benz of Collierville Are you a customer-focused professional who thrives in a fast-paced service environment? We are looking for an experienced Service Advisor who excels at building strong customer relationships, delivering exceptional service, and communicating effectively with customers and team members. The ideal candidate is organized, professional, and committed to creating a positive customer experience in a high-volume automotive service setting. /ph3Schedule: /h3pThis position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings. /ph3What You'll Do /h3ulliAnswer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC). /liliFollow the Initial Customer Contact (ICC) process. /liliGreet customers in a friendly and professional manner. /liliIdentify, confirm and offer resolution to customer concerns. /liliCommunicate with customer what needs to be done, how much it will cost and when service will be complete. /liliAssess customer needs by conducting a vehicle walk around. /liliAttain agreement from customer for service needs. /liliOffer a multi-point inspection. /liliWrite accurate repair orders using ADP system. /liliFollow the Interim Customer Contact (ICC2) process. /liliProvide estimates that are accurate and support upfront pricing guarantee.



/liliObtain approval to review findings of multi-point inspection and associated prices. /liliObtain approval to proceed with Additional Service Requests. /liliDispatch repair orders to technicians following department dispatch policy and utilizing cost control methods. /liliCommunicate with technicians to gain clear understanding of services required and/or performed. /liliFollow-up with customer during repair/servicing of vehicle so they are aware of status. /liliFollow the Customer Delivery (CD) process. /liliReceive and process cash or credit payment for all services performed. /liliUpon completion of service promptly and professionally deliver vehicle to customer. /liliEnsure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them. /li /ulh3What'You'll Bring /h3ulliTyping – ability to type efficiently in order to enter repair orders. /liliMathematics – calculating service costs and counting change. /liliBasic computer skills /liliAcceptable driving record and a valid driver's license in your state of residence /li /ulh3We Offer Best In Class Industry Benefits /h3ulliCompetitive pay /liliMedical, Dental and Vision Plans /liliPaid Holidays PTO /liliShort and Long-Term Disability /liliPaid Life Insurance /lili401(k) Retirement Plan /liliEmployee Stock Purchase Plan /liliLithia Learning Center /liliVehicle Purchase Discounts /liliWellness Programs /li /ulpHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. /p /p #J-18808-Ljbffr

📌 Service Advisor (Mezzolombardo)
🏢 Lithia & Driveway
📍 Mezzolombardo