ph3Job Summary /h3 pResponsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities, and staff. Coordinates the delivery of spa services such as salon, skin care, fitness, wellness, massage, program coordination, reservations, reception desk, and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations, striving continuously to improve guest and employee satisfaction and maximize the financial performance of the department. /p h3Candidate Profile /h3 h3Education and Experience /h3 ul li2‑year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major, plus 4 years of experience in spa, guest services, front desk, sales and marketing, or related professional area. /li li4‑year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major, plus 2 years of experience in spa, guest services, front desk, sales and marketing, or related professional area. /li /ul h3Core Work Activities /h3 h3Managing Spa Operations and Budgets /h3 ul liSelect vendors for spa retail operations and manage contract agreements. /li liOversee retail product research, selection and purchasing, and product display. /li liManage supply inventories and purchasing control, including uniforms. /li liMonitor the spa's actual and projected sales to ensure revenue goals are met or exceeded. /li liMaintain cleanliness of spa and related areas and equipment. /li /ul h3Managing Spa Sales and Marketing Strategy /h3 ul liCreate and coordinate special services for groups, including group gifting programs, group amenities, group turndown gifts, letters and invitations, and negotiate spa contract addendums.



/li liDevelop and manage spa promotions such as gifting programs, "gift with purchase", co‑op marketing efforts, and holiday events. /li liEnsure spa services are included in all property‑related marketing and advertising. /li liIdentify and recommend new products and product enhancements to remain competitive in the market. /li /ul h3Managing Spa Revenue Management Strategy /h3 ul liMonitor and manage the payroll function. /li liUse operating statements, budget worksheets and payroll progress reports to manage operational budgets. /li liControl spa expenses such as guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals. /li /ul h3Ensuring and Delivering Exceptional Customer Service /h3 ul liDisplay leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. /li liEmpower employees to provide excellent customer service. /li liStrive to improve service performance. /li /ul h3Conducting Human Resources Activities /h3 ul liReview comment cards, guest satisfaction results and other data to identify areas of improvement. /li liDiscuss findings with employees, develop corrective action plans and share them with property leadership. /li liInterview and hire management and hourly employees with the appropriate skills. /li liDevelop,



implement and maintain a spa orientation program for new hires. /li liAdminister the performance appraisal process for direct‑report managers. /li liDevelop business goals and create appropriate development plans. /li liMaintain open, collaborative relationships with employees and encourage reciprocal communication. /li liSolicit employee feedback, use an "open door" policy and review satisfaction results to address concerns. /li liEnsure regular on‑going communication in all areas of responsibility to create awareness of business objectives, communicate expectations, recognize performance, and produce desired business results. /li liCelebrate successes and publicly recognize the contributions of team members. /li /ul h3What We Offer /h3 ul liOpportunities for professional growth and career advancement within the Bulgari Hotels Resorts brand. /li liAccess to online training programs and a structured personal development plan. /li liColleague recognition programs. /li liPreferential rates at Marriott Hotels and our outlets (subject to terms and availability). /li liCompany events such as birthday celebrations and staff parties. /li liOn‑site staff canteen available during working hours. /li liInternal laundry service. /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p /p #J-18808-Ljbffr

📌 Director of Spa - Bvlgari Hotel Roma
🏢 Bvlgari Hotels & Resorts
📍 Roma