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Job Title

Test Manager

About your role

Hands-on Test Manager needed for Digital & Transaction Processing aspects for Merchant Acquisition and Payment processing projects within QEA GBS EMEA. Should be very familiar with applications/systems like Portal Testing, ETL/ODI/EDM, switching technologies like BASE24, BRIDGE and usage of POS terminals, card processing and transactions as well have an overall understanding of the Payments processing life cycle.

Will be responsible for managing a set of testers (junior and senior) to get projects/programs completed, lead from the front in terms of technical decisioning and test / stakeholder / client management aspects. Should be able to deal with senior stakeholders within Fiserv in terms of status updates, conflict management and clarifications, explanations/technical discussions and mentor testers. Ability to influence senior stakeholders and a very good grasp of project metrics.

What you’ll do

Accountable for planning, deploying and managing the testing effort for multiple projects/programs simultaneously

Coordinates with project Leads for facilitating project testing effort across multiple applications

Understands and communicates the scope of testing required to certify projects and desired business capabilities

Participates in Business Requirements and Detailed Design Sessions. Has a thorough understanding of testing process and best practices.



Defines the overall project test strategy and works with the assigned team(s) to execute

Manage and mentor a distributed team consisting of permanent and supplier test resources

Support multiple Scrum teams with estimation, planning and strategy for testing FISERV projects and programmes

Manage all QA phases for the project, including Test Planning, Test Design, Test Execution and Test Closure on the programme

Ensure QA best practices across project delivery, adhering to all quality best practices as laid out within the QEA GBS organization

Own activities such as defect triaging from multiple projects if need be and ensuring test packs (regression, smoke) are updated to include new functionality

Co-ordinate the request and use of test environments for systems across the estate, ensuring best practices for data quality, data consistency and supporting needs of all projects across the programme

Support the QMO team in collection of key metrics and trends for reporting at a QEA GBS level across projects.

Drive

Quality on projects utilizing metrics driven data

Ensures adherence to change management for any testing related scope change

Manages and accountable for the project/program testing budget, ensuring plan vs actuals are monitored and reported on a frequent basis

Works closely with the Project/Program Manager on risk and issue mitigation and management

Ensures enforcement/adherence to Quality Stage Gates, reviewing acceptance criteria for accuracy, clarity and completeness

Experience you’ll need to have:

Minimum 15-18 years of experience





Domain expertise in Cards and Payments including Merchant Acquiring is required

Be fluent in Italian & English A proven track record in defect management

Thorough knowledge of structured test methods and delivery processes (including waterfall and agile methodologies)

Knowledge of both manual and automated testing along with automation framework definition

Able to appreciate and manage all stages of testing, including SIT and NFT and provide support as necessary for UAT.

Able to provide solid direction and path to completion amidst project chaos.

Experience that would be great to have:

Experience in UK Cards and Payments will be a premio

Salary starting at €60,300 - negotiable depending on experience

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

📌 Test Manager (Milano)
🏢 Fiserv
📍 Milano