ph3ABOUT THE TEAM /h3 pWithin Customer Services, the bService Excellence Customer Advocacy /b department is responsible for driving continuous improvement in the quality of Aftersales activities, while also contributing to the future evolution of the Sales environment. New resources will be integrated primarily into the bService Quality /b area, within a dynamic and transversal organization strongly focused on quality improvement and operational excellence. The department enhances service quality by improving the processes implemented by dealers and repairers, supporting standardization, simplification, and effectiveness of daily operations. A key role is also played by the continuous development and enhancement of bportals, websites, and ICT tools /b used by dealers and repairers in their day‑to‑day activities, with the objective of increasing efficiency, reliability, and overall service quality. The working environment promotes collaboration, innovation, and a data‑driven approach, offering the opportunity to contribute concretely to the end‑to‑end improvement of the customer experience. /p h3MISSION /h3 pYou will support the delivery of projects and initiatives aimed at improving baftersales processes, service quality /b, operational efficiency, regulatory compliance, and customer experience within the bService Excellence /borganization. /p pThis role is ideal for a high-potential candidate who wants to grow in project management within a structured, international, and operational environment, working on concrete and business-critical initiatives. /p pYou will focus on execution, coordination, and delivery, working closely with business, operational, and ICT/Digital teams.



/p h3WHAT YOU WILL DO /h3 ul liSupport the planning, coordination, and delivery of projects within the Service Excellence domain /li liHelp define project scope, objectives, milestones, and deliverables /li liContribute to the creation and maintenance of project plans, timelines, and documentation /li liCoordinate day‑to‑day project activities across business, operational, and ICT/Digital teams /li liTrack progress, dependencies, risks, and issues, proposing mitigation actions when needed /li liSupport governance activities by preparing project status updates and reportingFacilitate alignment meetings, workshops, and progress reviews /li liEnsure quality, readiness, and go‑live preparation of project deliverables /li liSupport change management and handover to operational teams /li liContribute to lessons learned and continuous improvement of project management practices /li /ul h3WHO YOU ARE /h3 ul lib3–5 years of experience /b in project coordination, project management, operations, digital, or process‑related roles /li liUniversity degree in Business, Engineering, IT, or similar fields /li liExposure to bcross‑functional or multi‑stakeholder /bprojects /li liBasic knowledge of bproject management methodologies /band tools /li liFluent bEnglish /b(mandatory) /li liProject management certifications (PMP, PRINCE2, Agile) are a plus,



not a requirement /li liAbility to manage tasks, priorities, and deadlines in a structured way /li liInterest in process improvement, service operations, and digital solutions /li liStrong organizational and communication skills /li liProblem‑solving and delivery‑oriented mindset /li liAbility to work collaboratively with different teams and stakeholders /li liProactive attitude and willingness to learn /li /ul h3WHY JOIN STELLANTIS /h3 ul liWork on real projects with tangible impact on aftersales performance and customer experience /li liGrow your career in project management within a structured and supportive environment /li liCollaborate with cross‑functional and international teams /li liDevelop a solid foundation in Service Excellence, operations, and delivery /li /ul h3OFFER /h3 ul libSalary range /b: from 38.000€ to 46.000€, that will be defined depending on the level of adherence of the candidate to the job requirements. /li libCollective Agreement /b: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area. /li /ul h3DISCLAIMER /h3 pAt Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. /p pBy submitting your application, you are accepting our privacy notice: /p /p #J-18808-Ljbffr

📌 Project Manager (Città Metropolitana di Torino)
🏢 Peugeot Sport (Stellantis Motorsport)
📍 Città Metropolitana di Torino