Patrique Mercier Recruitment FR is excited to present an exceptional opportunity for a Romanian Player Support Specialist based in Sofia, with fully paid relocation. This role is ideal for individuals passionate about gaming and dedicated to delivering outstanding support to players. As a Player Support Specialist, you will assist Romanian-speaking players, ensuring they receive prompt and effective assistance to enhance their gaming experience.

Responsibilities

- Provide high-quality support to Romanian-speaking players through multiple channels such as email, chat, and support tickets.
- Resolve account-related issues, including login problems, account recovery, payments, and inquiries.
- Maintain accurate records of customer interactions and issues within the support ticketing system.
- Communicate clearly with players about game policies, procedures, and updates.
- Collaborate with cross-functional teams to escalate and resolve complex player concerns.
- Stay updated on the latest game features, updates, and community trends to offer knowledgeable assistance.
- Assist in refining support processes and workflows to improve overall player satisfaction.

- Fluency in Romanian and English,



with excellent verbal and written communication skills.
- Previous experience in customer support or a related field is preferred.
- Strong troubleshooting and problem-solving skills.
- Passion for gaming, especially with knowledge of popular game titles and player communities.
- Willingness to relocate to Sofia with relocation costs fully covered by the company.
- Ability to work flexible hours, including evenings and weekends, as necessary.
- Familiarity with customer support tools and ticketing systems is an advantage.
- Empathetic, patient, and dedicated to delivering a great player experience.

- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
- Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)

📌 Romanian Player Support Specialist - Sofia, Fully Paid Relocation (Italia)
🏢 Nessun nome
📍 Italia