p ROLE OVERVIEW p We are looking for a National B2B Aftersales Fleet Account to lead and optimize the end-to-end aftersales service relationship with key B2B customers across the automotive sector. /pp In this role, you will act as a strategic partner and operational reference point, ensuring high service performance and customer satisfaction. You will coordinate cross-functional teams (Call Center, Customer Care, Technical, Parts, and Brand organizations) to deliver efficient, consistent, and high-quality service solutions. /pp This position combines account management, service consulting, and performance analytics, with a strong focus on continuous improvement and customer experience excellence. /pp KEY RESPONSIBILITIES /pp Account Management Customer Relationship /pulli Act as the main point of contact for B2B customers on all aftersales service topics /lili Build and maintain strong, trust-based relationships with key stakeholders (fleet, leasing, rental companies) /lili Ensure clear, proactive, and professional communication aligned with client expectations /li /ulp Service Coordination Issue Resolution /pulli Serve as the operational interface between customers, Call Center, and internal teams /lili Coordinate with Parts, Technical Assistance, Brand Organizations, and Customer Care (Care4Fleet) /lili Monitor open cases, ensure timely resolution, and proactively escalate when needed /li /ulp Process Optimization Consulting /pulli Analyze end-to-end aftersales processes and identify improvement opportunities /lili Provide consultative support to optimize workflows and service efficiency /lili Support customers in adopting and effectively using digital service tools /li /ulp Performance Monitoring Reporting /pulli Track KPIs and service performance using dashboards and reporting tools /lili Prepare and present insights during customer reviews, performance meetings,



and workshops /lili Define improvement actions and monitor their implementation and impact /li /ulp Continuous Improvement Customer Insights /pulli Contribute to the evolution of aftersales service models and processes /lili Collect and share customer feedback and market insights to support business development /li /ulp WHO YOU ARE /pulli Bachelor's Degree in Business Administration, Engineering, or related fields /lili3-7 years of experience in B2B Account Management, Aftersales, or Key Account roles /lili Previous experience with fleet, leasing, rental, or mobility providers is a plus /lili Good understanding of pricing logic and aftersales profitability models /lili Familiarity with CRM systems, reporting tools, and performance dashboards /lili Knowledge of automotive service processes, parts, and maintenance operations /lili Strong communication, negotiation, and stakeholder management skills /lili Customer-oriented mindset with a partnership approach /lili Analytical, structured, and business-driven thinking /lili Ability to manage multiple stakeholders and complex accounts /lili Proactive, autonomous, and well-organized /lili Comfortable working in cross-functional and international environments /li /ulp Offer /pulli Salary range: from 43.000€ to 48.000€, that will be defined depending on the level of adherence of the candidate to the job requirements. /lili Collective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area. /li /ulp At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. /p /p

📌 NationalB Aftersales & Fleet Account (Aftersales & Fleet Services) (Piemonte)
🏢 Stellantis
📍 Piemonte