Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for an Italian Speaking Email Support Specialist. This role is perfect for individuals who thrive in a customer-centric environment and are skilled in providing assistance through email communication. As an Email Support Specialist, you will be responsible for addressing inquiries and resolving issues for Italian-speaking clients effectively and efficiently.

Responsibilities

- Respond promptly to customer inquiries via email in Italian, providing clear and accurate information regarding products and services.
- Assist customers with order-related questions, account issues, and general support needs.
- Troubleshoot issues and provide appropriate solutions or escalate as necessary to ensure customer satisfaction.
- Document all email interactions in the CRM system for effective tracking and future reference.
- Collaborate with team members to enhance service quality and continuity.
- Identify trends in customer inquiries and suggest improvements to support processes.




- Stay informed about the latest product updates and company policies to deliver accurate information to clients.

- Fluency in Italian and English, both written and spoken.
- Prior experience in email support or customer service roles is highly desirable.
- Exceptional written communication skills with a focus on clarity and professionalism.
- Strong problem-solving abilities and the capability to handle customer inquiries efficiently.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with CRM software and email management tools is a plus.
- Enthusiastic about delivering excellent customer service and building rapport with clients.

1. Competitive Monthly Salary
2. Monthly Performance Premio
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...

📌 Italian Speaking Email Support Specialist (Italia)
🏢 Società riconosciuta
📍 Italia