Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for an E-Commerce Platform, with the added premio of working in beautiful Greece! This role is perfect for individuals who are passionate about e-commerce and providing exceptional customer service to online shoppers. As a representative, you will assist customers with their inquiries and issues in Italian, ensuring a smooth shopping experience on our platform.

Key Responsibilities

- Handle customer inquiries related to e-commerce products, services, and order management via phone, email, and live chat in Italian.
- Assist customers with account creation, order placement, returns, and tracking of shipments.
- Resolve customer complaints effectively while maintaining a positive attitude.
- Document customer interactions accurately in our CRM system.
- Collaborate with fulfillment and logistics teams to ensure timely and accurate order delivery.




- Stay informed about promotions, new products, and platform features to provide informed assistance.

- Fluency in Italian (both written and spoken) is essential; knowledge of English is beneficial.
- Previous experience in customer service, particularly in an e-commerce setting, is preferred.
- Strong communication skills with a customer-first mindset.
- Ability to address customer issues quickly and professionally.
- Proficient in multitasking and managing inquiries in a fast-paced environment.
- Familiarity with CRM software and e-commerce platforms is an advantage.
- Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 Italian Speaking Customer Service for E-Commerce Platform - Work In Greece (Italia)
🏢 Azienda Leader
📍 Italia