Torino, Italia Engineering Italdesign is looking for a dynamic person, who would be Specialist in management and development of **customer studies** and **research** in the **Human Centered Design Approach** (ISO 9241-210) in the process that is aimed to define the desired **User Experience** with also knowledge of **ergonomics** criteria in **transportation **fields. **Responsibilities**
- Definition ad development of Customer experience activities;
- Knowledge and autonomous management of different project methodologies: - Clinics* development: Screener preparation, Method guide preparation, Material for studies conduction, Data analysis, Report preparation;
- Research activities;
- Benchmarking.
- _
- _Clinics can be required are the following:_
- _Surveys and Interviews (remote or on-site);_
- _Usage Context Analysis (remote or on-site);_
- _Focus group (remote or on-site);_
- _Ideation workshop (remote or on-site);_
- _Prototype testing (digital and/or physical);_
- _ Depending on the method, the following additional specific requirements may apply:_
- _Expert workshop (remote or on-site)_
- _Analysis of existing internal content;_
- _Analysis of existing external content;_
- _Competitors analysis._
- Track and solve issues through various phases and travel to customer sites to agreed Project content. **REQUIREMENTS**:
**Key requirements**
- At least 2 years of work experience in the UX research;
- Experience in ergonomics definition and validation in transportation fields;




- Experience on concept phase process and milestones;
- High level experience in management survey Data;
- High level skills in Excel Data management;
- High level skills in analytics tools;
- Ability to prepare presentations with Microsoft Power Point;
- Knowledge of Office Suite; **Preferential requirements**
- Problem solving and decision making;
- Experience in managing high level of interfunctional development and reporting to senior management;
- Ability to work in team and Public Speaking;
- Technical presentation and goal-oriented;
- Development of the customer-centric perspective according to ISO 9241-210;
- SPSS experience;
- Certification CPUE-FL issued by the institution GASQ, or certification CPUX-F issued by the institution UXQB (UXQCC can be the general name of both certifications for Usability Engineering and User Experience). OTHER INFORMATIONS **Education**: Master’s degree in Psychology or Sociology / Data science and UX fields. **Language skills**: Fluent knowledge of written and spoken Italian and English are required. (English professional level - at least B2). Knowledge of German would be appreciated. **Workplace**: Moncalieri (TO) and availability to travel. **Benefit**: continuous training (technical, soft and languages skills), company canteen, health insurance, car leasing program, lavoro da remoto, flexible benefits, good work-life balance
- Italdesign is committed to create an inclusive, diverse and safe workplace, and we are proud to be an equal opportunity employer (L.903/77)._

📌 Customer Experience Specialist (Torino)
🏢 Italdesign Giugiaro
📍 Torino