You will join us in our Milan Monte Napoleone Store as a Full-Time Senior Client Advisor (40 hours per week) reporting directly to the Store Management.
Responsibilities
- Transform each client experience into magical moments, building authentic, long‑term bonds with them
- Lead by example on the selling floor to inspire both individual and team success, driving sales results with accountability
- Demonstrate deep understanding of luxury clients’ desires, needs, and expectations
- Innovate continuously by proposing fresh ideas to enhance client value and create memorable moments.
Qualifications
- A caring, authentic, and trusted approach as a client advisor, with a genuine passion for style and luxury fashion.
- Strong communication skills, with the ability to handle clients with empathy and put them at the centre of every decision.
- Courage to share ideas and innovate, with a willingness to grow and learn.
- Experience in luxury retail or a similar client‑facing role.
- Fluency in Italian and English is essential; knowledge of an additional language is an advantage.
- A previous experience in the fashion/luxury retail of at least 3 years
- Ability to develop meaningful client relationships using CRM tools and initiatives.
- A proactive and team‑oriented mindset, ready to contribute to collective success.
Benefits
- Buoni pasto provided
- Individual Incentive Plan
- Employee Discount Program
OUR DEI COMMITMENT TO YOU
At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.
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