Responsibilities

- You will be managing the relationship with client counterparts (often product owners and business owners)

- You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues

- Being the knowledge base of how Kraken works and how we deliver Kraken Platform

- Triaging incoming requests and communicating client priorities internally.

- Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.

- Supporting the engineering team to deliver product features

- Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

Requirements

- Strong client delivery and/or product ownership experience

- Agile delivery experience

- Experience of product management and customer journeys

- Solid understanding of technology and associated trends

- Excellent communications, collaboration and presentation skills

- Strong influencing skills and ability to challenge traditional ways of thinking

- Experience of working with significant complex delivery pipelines for clients





- Patience and initiative

- Time management and a get-stuff-done attitude

- Fluent English + Italian (other european languages are also relevant for this role)

- Previous experience in the electricity/utilities market in Italy or another European country is a strong "nice to have"

Core Competencies

Demonstrates strong client delivery and product ownership experience, with a solid understanding of technology trends and agile delivery methodologies. Capable of effectively communicating client needs and collaborating with engineering teams to support product feature development.

Highest-signal resume keywords

- Client Delivery Experience

- Product Ownership Experience

- Agile Delivery Experience

- Excellent Communication Skills

- Fluent English + Italian

Hard Skills

- Product Management

- Customer Journey Mapping

- Technology Understanding

- Complex Delivery Pipeline Management

- Agile Methodologies

Soft Skills

- Collaboration Skills

- Presentation Skills

- Influencing Skills

- Patience

- Time Management

Industry Keywords

- Electricity Market

- Utilities Market

- European Market Experience

📌 Senior Client Delivery Lead, Energy Experience Preferred (Milano)
🏢 Jobtailor
📍 Milano