Senior Application Service Desk Specialist

Mediatica Digital, leader in digital transformation for large public and private companies, is looking for a Senior Application Service Desk Specialist to join an international, highly structured enterprise context.

Qualified candidates should have a university degree and a minimum of five years of experience in the role.

Fundamental Competencies Required

- English fluently (written and spoken)
- ITIL and ServiceNow
- Experience with application licenses (Flex/Sentinel)
- Experience with Active Directory and user profile management

Main Activities

- Provide second-level support on corporate applications
- Analyze incoming tickets and identify the most effective solutions
- Administer and monitor correct use of software licenses
- Manage user accounts, authorizations, and system access
- Ensure monitoring and progress of requests in accordance with service standards
- Collaborate with internal and external specialist groups on complex cases




- Escalate to appropriate support tiers when necessary, ensuring follow‑up until closure

Work Location

Hybrid: 4 days remote + 1 day onsite.

Contractual Information

CCNL BPO Digital – Fixed‑term contract.

Salary: starting from €30,000, potentially increasing based on seniority, experience, and technical skills demonstrated during selection. Includes benefits and expense reimbursements.

Additional Opportunities

We are also interested in highly skilled independent consultants (P.IVA).

Equal Opportunity Statement

This announcement is open to all genders, ages, and nationalities, in compliance with laws 903/77, 125/91, and legislative decrees 215/03 and 216/03. Please submit a detailed CV with consent to personal data processing (D.Lgs. 196/03 and EU GDPR 2016/679).

📌 Senior Application Service Desk Specialist (Bardi)
🏢 Mediatica Digital
📍 Bardi