Verona e provincia The SAP Technical Support Specialist will provide operational & technical support to the strategic SAP implementation projects, with the goal to support and ensure process efficiency, enhance system functionality and acting to market demands and reducing product delivery lead-times The candidate who will fill the role of SAP Technical Support Specialist will have the following responsibilities:
- Ensure timely resolution of issues against agreed SLO's (Service Level Objectives)
- Partner with cross-functional teams (inside and outside IT) when needed
- Proactively monitor all our SAP IT application landscape
- Perform or coordinate SAP Cloud platform installation and maintenance
- Monitor interfaces to and from our SAP platform
- Provide input to continuous development of methods and tools
- Take required steps to understands, and document if missing, the way legacy IT systems and applications have been set up.
- Assist with any performance or functional incidents reported by end users and/or monitoring tools.
- Identify possibilities to proactively monitor legacy applications for performance and/or functional issues.
- Identify possible scenarios for upgrading the technology and implement them when approved.
- Provide input to agree on a roadmap to replace legacy software and systems as soon as possible.
Requisiti
- Two or more years of proven experience in a similar role.
- English is a must.
- Proven experience of working in a manufacturing environment.
- Experience acquired through involvement into international support activities.
- Self-directed and organized; able to manage responsibilities for multiple, simultaneous initiatives.
- Strong problem-solving skills.
- Open to occasional travel to visit and support production facilities located around the world.
Preferred Skills
- Possess technical knowledge of the SAP S4HANA Private cloud platform.
- Passion for innovation & a sophisticated understanding of technological systems and programming.
- Experience working in a matrix organization.
- Dedication, integrity, reliability, team orientation and a proactive attitude.
📌 SAP Technical Support Specialist - Manufacturing Sector - Verona, Veneto, Italy
🏢 Michael Page International
📍 Verona
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