SAINT LAURENT Client Development Manager In this role you will drive client engagement and CRM initiatives across the EMEA region, supporting a customer-centric retail network. You collaborate with regional teams, merchandising, and stores to tailor actions to local client behaviors within guidelines. Your work aims to optimize performance, retention, and recruitment through data-driven insights, events, and personalized experiences.

This position offers the chance to shape clienteling programs and elevate loyalty for a premium luxury brand.

annual premio opportunity benefits per national collective agreement diversity and inclusion initiatives

Analyze customer behaviors and market dynamics to generate actionable recommendations for regional performance and loyalty

Initiate and execute CRM actions for various client segments across markets

Coordinate database selection and calendar planning with regional teams for proactive outreach

Support clienteling actions and events with financial projections, target selection, and post-event evaluation





Collaborate with internal and external partners to plan client activations and experiences

Arrange personalized gifts and experiences for clients within guidelines

Develop Elite business by upgrading lower-tier clients through close collaboration with VIC Manager

Provide in-store training and coaching on Clienteling skills

Explore partnerships for client activations recruitment

Interact proactively with top Elite clients to build loyalty and support the retail team

Market intelligence reporting on competitors' clienteling actions

3-5 years of experience in clienteling or CRM in luxury

Excellent English and local language proficiency

Strong organization and time management

Proactive attitude and strong communication skills

Ability to work independently

Strong analytical and problem-solving abilities

Retail experience, ideally in a management role

📌 SAINT LAURENT Client Development Manager (Milano)
🏢 Altro
📍 Milano