Description: Customer Service Assistant Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Customer Service Representative Job Duties: - Order entry and management for domestic and foreign customers
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments. Assure all orders are administered accurately.




- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Be "The Voice" of the customer in the improvement of service levels within the organization. Skills/Qualifications: - Customer Service,
- Product Knowledge,
- Quality Focus,
- Problem Solving,
- Market Knowledge,
- Documentation Skills,
- Listening,
- Phone Skills,
- Resolving Conflict,
- Analyzing Information,
- Multi-tasking, Education and training: High school, general education degree or equivalent. Computer knowledges: Familiarity with Windows, Microsoft outlook Language skills: Fluent in Italian, English Experience: 3+ years of experience in similar roles

📌 Customer Service (Biassono)
🏢 Watts Water Technologies
📍 Biassono