We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.

Employment Type: B2B/ Freelance Contract

- Provide Level 1 desktop support for hardware, software, and network-related issues

- Troubleshoot Windows OS, MS Office, Outlook, and standard business applications

- Install, configure, and maintain desktops, laptops, and peripheral devices

- Support printers, scanners, and other end-user equipment

- Handle password resets and basic Active Directory tasks

- Configure email accounts and assist with VPN connectivity

- Log, track, and update incidents in the ticketing system

- Escalate complex technical issues to Level 2/Level 3 teams

- Ensure timely resolution in line with SLA requirements

- 1–3 years of experience in Desktop Support / IT Support

- Strong knowledge of Windows 10/11 environment

- Basic understanding of networking concepts (IP, DNS, DHCP)

- Experience with Active Directory and user account management

- Good troubleshooting and problem-solving skills

- Strong communication and customer service skills

- Ability to work independently in an on-site environment

📌 Information Technology Support Engineer - Sharp Brains Solutions (San Donato Milanese)
🏢 Sharp Brains Solutions
📍 San Donato Milanese