IT Support Technician L1 (On-site)

Role Type: Dispatch.

Working Days: On Demand.

Contract duration: 1 year (extendable).

Contract Type: Freelance / B2B contract.

Experience Required: More than 3 years IT Support.

Site Address: Bari, Italy.

Role: Onsite Deskside Support (L1/L2).

Key Responsibilities

- Provided end‑to‑end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.

- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end‑user devices.

- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor‑based hardware replacements.

- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.

- Administered approved software installations, updates, and security patching in coordination with IT policies.





- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.

- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.

- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.

- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.

- Assisted with Active Directory tasks, basic user account management, and smart‑hands support.

- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.

- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.

- Followed ITIL practices for incident, problem, and service‑request management in corporate environments.

📌 Information Technology Specialist - Sharp Brains (Lazio)
🏢 Sharp Brains
📍 Lazio