**Key Responsibilities**:
1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. 5. Administered approved software installations, updates, and security patching in coordination with IT policies. 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.



11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. 13. Followed ITIL practices for incident, problem, and service request management in corporate environments. **Job Type**: Temporary
Contract length: 6 months Pay: Up to €180.00 per day Ability to commute/relocate: - 41030 Bomporto, MO: Reliably commute or planning to relocate before starting work (preferred) Application Question(s): - This is on demand backfill support under B2B or Freelance Contract with UK entity so are you eligible and legally authorized to work as an independent contractor under a B2B or freelance arrangement? **Language**: - Italian and English (preferred) Application Deadline: 06/07/2025

📌 IT Support (Bomporto)
🏢 Sharp Brains
📍 Bomporto