1.Primary Objective of Position_
- An Area Automation Specialist is primarily responsible to provide support for the most challenging installations / Level 3 escalations. In addition, this role provides advanced technical training/coaching to ADD Engineers. - The position will have as focus Automation. - Travel across EMEA up to 70%_
- 2.Major Accountabilities_
- _Own Automation projects implementation across EMEA_
- _Own Automation 3rd Lvl Escalations across EMEA_
- _Provide service for designated products (Automation, Informatics)_
- _Provide escalated service support - handling most challenging repairs and troubleshooting, escalated from level two and level one service interventions_
- _Participate in customer visits for system performance improvement_
- _Keep track and ensure completion of Mandatory TSB and FA in EMEA_
- _Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations_
- _Prepare and participate in customer business reviews_
- _Monitor instrument reliability and prepare service recovery plan for highly serviced I highly cost instruments_
- _Training - Perform technical coaching and conduct Automation training for TSS (Technical Service Specialist) and Abbott Ambassador_




- _Propose and track initiatives to reduce CPB for Automation_
- _Participate in Area Expert team for designated products_
- Work with local organization for customer proactive visits to improve Automation system performance - Analyze existing solutions to provide im_
- provement suggestions_
- 3.Education_
- _Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical I electrical / life sciences or medical technology/biotechnical Engineer is preferred._
- 4.Background_
- Minimum of 2 years experience in GLP and A36 automation systems_
- _Preferably 5 years of experience as Technical Service Specialist and or a_
- proven track record in a similar position, supported by management and customer references_
- _Successful engagement with customers, specifically key stakeholders and lab staff_
- _Good product and industry knowledge_
- _Strong experience and process skills of the business functions service de livery_
- _Strong communication skills_
- _Ability to identify and drive resolution of issues_
- _Technical expert for product line accountability_
- _Coaching and training skills_
- _Strong experience in use of analytical too ls and software_

📌 Area Automation Specialist (Roma)
🏢 Abbott Laboratories
📍 Roma