As the Global Customer Intelligence & CRM Insights Manager, you will steer global customer data analysis to inform Regions and Countries. You serve as the Global CoE for customer insights, collaborating with cross-functional teams to align analytics with business goals and uplift marketing impact and revenue. You manage data workflows, dashboards, and KPI reporting, turning insights into clear recommendations for stakeholders.

This role blends analytics, data governance, and strategic CRM initiatives at Amplifon's Milan HQ.

health insurance supplementary pension on-site canteen free company parking learning platforms and training

Provide leadership and coordination to deliver on project objectives

Analyze data from multiple databases to optimize business insights

Translate data insights into concise recommendations for marketers and stakeholders

Lead product, pricing,



and revenue analyses with KPI monitoring and reporting

Create ad-hoc analyses to answer specific business questions

Design data flows from a data warehouse using SQL (Python a plus)

Build and maintain KPI dashboards ensuring data quality and readability

Gather customer insights from Speech Analytics

Coordinate CRM projects with Global IT and manage Data Governance and Data Rooms

University Degree in Mathematics, Statistics, Engineering, or Economics

≥6 years in handling large data sets, statistical models, and dashboards

Advanced skills in Excel and Power BI or equivalent BI tools

Advanced SQL; Python is a plus

Strong analytical thinking, mathematical abilities and business acumen

Fluency in English; willingness to travel occasionally

📌 Global Customer Intelligence & CRM Insights Manager (Milano)
🏢 Altro
📍 Milano