We are looking for a reliable and flexible IT Support Specialist (Backfill Support or Freelancer) to provide on-site technical assistance when full-time engineers are unavailable or when it is needed for dispatch activity's

Key Responsibilities

- Provide on-site IT support for desktops, laptops, and peripheral devices.

- Install, configure, and maintain hardware and software as per organizational standards.

- Perform IMAC (Install, Move, Add, Change) activities for IT assets.

- Handle hardware and software troubleshooting, including break-fix support.

- Coordinate with OEM/vendors for hardware repairs, replacements, and escalations.

- Manage and maintain IT inventory, including asset tracking and documentation.

- Perform system imaging for laptops and desktops.

- Support printer setup, troubleshooting, and network printer installations.

- Assist in conference room setup, AV support, and meeting room technologies.

- Provide VIP/end-user support with high-touch service.

- Support Office 365-related issues and general user account troubleshooting.





- Install and troubleshoot compliance/security software.

- Provide support for Mac devices alongside Windows systems.

- Ensure adherence to defined Service Level Agreements (SLAs).

- Document incidents, resolutions, and maintain knowledge base articles.

- Support after-hours activities, events, and recurring meetings when required.

Required Skills & Qualifications

- Strong knowledge of desktop/laptop troubleshooting and configuration.

- Hands‑on experience with hardware support and peripheral devices.

- Basic networking knowledge including DHCP, DNS, and LAN connectivity.

- Experience in printer/network printer setup and troubleshooting.

- Familiarity with Office 365 support.

- Good communication and interpersonal skills.

- Ability to work independently in a dynamic environment.

- Experience in inventory management and vendor coordination

📌 Field Support Specialist ( Freelance / Dispatch) - TECEZE (Milano)
🏢 TECEZE
📍 Milano