**Job Title**:Technical Support Specialist - Image Guided Therapy Devices Philips is a global leader in Interventional Guided Therapy Devices. The **IGT-D International**team covers all markets **except North America and Japan**, with a business model split between: - **60% Direct Sales**: - **40% Distributor Sales** The **Field Service Team**is organized around **IGT-D Modality Managers or Technical Support Specialists**, who have a broader scope than local Field Service Engineers (FSEs). **Your role**:
**Technical & Installation Support**: - Act as **Tier 2/3 support**for Market IGT-S and Distributor FSEs.
- Support **Project Managers**in creating **picking lists**for installations.
- Conduct **pre-installation visits**across international markets.
- Execute **complex installations**, **Field Change Orders (FCOs)**, and **repairs**.
- Ramp up **remote connectivity**and **First Time Right (FTR)**installations in your region. **Training & Certification**: - Provide **technical training**to IGT-S and Distributor FSEs.
- Certify cross-trained IGT-S and Distributor FSEs for installations. **Sales & Customer Support**: - Offer **technical sales support**to Sales Managers.
- Deliver **preventative maintenance**, **modifications**, and **technical service**.
- Manage **customer relationships**through timely communication and service delivery. **Escalation & Quality Management**: - Elevate severe escalations to **Senior Leadership**(BU and Market).




- Conduct **root cause analysis**and initiate **corrective actions**.
- Ensure **accurate service records**, especially for test results and complaints.
- Submit timely reports, job sheets, expense claims, and other documentation.
- Handle both safety and non-safety related complaints, utilizing escalation processes and/or problem management, with a demonstrated sense of urgency to improve customer satisfaction. **You are the right fit if you have**: - **Bachelor's degree in Electronics**, preferably in **Medical Devices;**: - **Field service experience**, ideally in **medical imaging;**: - Strong **IT knoledge**: hardware, OS, networking;
- Excellent **English communication skills;**: - Ability to work **independently and collaboratively;**: - Willingness to **travel internationally**(up tp 40%);
- Based in **Italy**, preferably in the North but not mandatory. **How we work together**
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. **About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose. LI-EU ImageGuidedTherapy

📌 Technical Support Specialist - Image Guided Therapy Devices (Milano)
🏢 Philips
📍 Milano