**ITALY, MILAN** **AIRPORT CUSTOMER SERVICE** **11-FEB-2026** **REF #: 31363** **HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)**:
As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. **Summary of Responsibilities**: - Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp.
- Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
- Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
- Displays a positive image of Delta.
- Keeps customers informed while ensuring high‑quality service delivery.
- Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.
- Performs a variety of duties according to the assigned functional work area; however, agents may be cross‑utilized and required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the location and operational requirements.
- Subject to rotating shifts and off‑days.




- May require outside work.
- Practices safety‑conscious behaviors in all operational processes and procedures.
- Additional tasks may be required based on operational and business demands. **WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)**: - Fluent in English and Italian (written and oral).
- Demonstrates expertise in operations and strong customer service and teamwork skills.
- Embraces diverse people, thinking, and styles.
- Consistently prioritizes safety and security of self, others, and personal data.
- Must have the flexibility to work in an operation with varying shifts, extended hours, and “on‑call” requirements.
- Strong written and verbal communication skills.
- Must be approachable and possess interpersonal skills that foster trust and respect.
- Ready to manage conflict and resolve problems effectively.
- Must be performing satisfactorily in current position.
- Must be willing to support seasonal stations such as CTA (Catania, Sicily), OLB (Olbia, Sardinia), and NAP (Naples, Campania) during business needs, especially in busy seasons.
- High school diploma or equivalent. **WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)**: - Check‑in, gate, and general airport operations experience.
- Knowledge of SNAPP, Delta Matic, and other relevant airport technology.
- Three years of Airport Customer Service experience.

📌 Customer Service Agent (Mxp) (Milano)
🏢 Delta Airlines
📍 Milano