Role Overview

As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants on-field.

Key Responsibilities

- Promote the company services by visiting clients' premises;

- Assist merchants with verification and activation processes;

- Monitor and analyze portfolio performance;

- Provide in-person support and consultation for existing customers;

- Engage in both system-scheduled and self-initiated activities;

- Ensure new merchants in the assigned portfolio complete registration;

- Support existing merchants in maintaining active usage;

- Escalate issues by opening cases for problems beyond their resolution scope;

- Present product features and benefits to clients in a compelling manner;

- Travel to meet clients and attend industry events

Requirements

- 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;





- Understanding of financial products / services features and advantages;

- Experience in working with Customer Relationship Management (CRM) systems;

- Outstanding negotiation skills;

- Strong organizational and diary management skills;

- Resiliency and the ability to handle objections;

- The ability to deal with a diverse client base;

- Computer literacy & tech mindset;

- Fluent in English and Italian.

Benefits

- Permanent contract via an Employer of Record (EOR).

- An attractive performance-based premio (linked to individual targets and boosted by collective goals).

- A comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc).
- The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.

- The opportunity to work at an international fintech company with strong cultural diversity

📌 Client Relationship Representative (Field-Based) - Rome & Lazio (Frosinone)
🏢 Viva.com
📍 Frosinone