ppWe are supporting a fast-growing international technology company operating at the intersection of SaaS, logistics and global trade with the appointment of an Account Manager or Senior Account Manager based in Milan. /p pThis is a commercially focused account-management role with ownership of an established portfolio of B2B customers using a technology-led logistics platform. The objective is to retain and grow those relationships by increasing product adoption, identifying new use cases and converting opportunities into measurable revenue growth. /p pWe are particularly interested in candidates with a strong background in B2B SaaS account management or customer success. Candidates from closely related digital-platform businesses may also be considered where they can demonstrate direct ownership of an existing B2B portfolio, measurable account growth and experience managing complex client and operational situations. /p pThis is not a pure new-business role or a traditional client-servicing position. The level of appointment will depend on the candidate's experience, portfolio complexity and commercial track record. /p h3Key responsibilities /h3 ul liOwn and develop an established portfolio of B2B customers. /li liDeliver measurable revenue growth through retention, renewals, upselling and cross-selling. /li liBuild trusted relationships with senior client stakeholders and develop multiple contacts across each account. /li liUse commercial discovery to understand client priorities, competing platforms, internal tools and additional use cases. /li liMonitor account health, product adoption, commercial performance and customer success criteria. /li liLead client onboarding, account planning and quarterly business reviews. /li liWork closely with Operations, Product, Sales and technical teams to resolve issues and improve the customer experience.



/li liManage escalations with a commercial mindset while maintaining client confidence. /li liMaintain accurate client, opportunity and pipeline data in Salesforce or a similar CRM. /li /ul h3Profile required /h3 ul liAt least three years' experience in B2B SaaS account management, customer success or a closely related technology-led digital-platform environment. /li liDirect ownership of an existing B2B customer portfolio and accountability for its commercial performance. /li liA proven track record in retention, renewals, upselling, cross-selling and revenue growth. /li liClear examples of personally increasing account value through commercial actions rather than relying solely on organic customer growth. /li liStrong commercial discovery, account-planning and stakeholder-management skills. /li liConfidence working with senior decision-makers and coordinating cross-functional internal teams. /li liA commercially driven and analytical approach, with the ability to use client and performance data to prioritise opportunities. /li liProfessional fluency in Italian and English. /li liEligibility to work in Italy and availability to work regularly from the Milan office. /li liExperience in logistics technology, supply-chain software, digital freight or another operationally complex platform would be advantageous, but is not essential. /li /ul h3Senior Account Manager level: /h3 pCandidates considered at this level should demonstrate ownership of larger or more complex accounts, strong senior-stakeholder exposure and a consistent record of delivering material portfolio growth. /p h3Compensation /h3 pA competitive base salary aligned with the Account Manager or Senior Account Manager level, together with a performance-related premio. The final level and package will depend on experience and track record. /p /p #J-18808-Ljbffr

📌 Account Manager / Senior Account ManagerB SaaS & Digital Platforms (Milano)
🏢 Thamesis Consulting
📍 Milano