JOB DESCRIPTION: At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a Technical Service Specialist to join our Technical Service team and support our customers with high-quality, reliable technical service. Primary Objective The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations.

Key Responsibilities

- Provide first-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)
- Schedule and perform planned maintenance (PM) activities
- Execute hardware and software upgrades (Technical Service Bulletins – TSBs)
- Support instrument installations and deinstallations
- Contribute to achieving customer satisfaction (NPS), service KPIs, and the district’s economic growth and profitability

Bachelor’s / Engineering degree in medical, electrical, mechanical engineering or medical technology preferred or equivalent experience required Excellent communication and problem-solving skills Strong experience using analytical tools and technical software

Impact of the Role

This position plays a key role in ensuring instrument reliability, service quality, and customer satisfaction through effective maintenance, upgrades, and technical support activities.

Abbott is an equal opportunity employer.



We value diversity and are committed to creating an inclusive environment for all employees. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Support Services

DIVISION: CRLB Core Lab

LOCATION: Italy > Rome : Via Giorgio Ribotta 9

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 75 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Not Applicable

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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📌 Technical Service Specialist - Campania - Apprendistato (Roma)
🏢 Abbott Laboratories
📍 Roma