Job Summary
Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities, and staff. Coordinates the delivery of spa services such as salon, skin care, fitness, wellness, massage, program coordination, reservations, reception desk, and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations, striving continuously to improve guest and employee satisfaction and maximize the financial performance of the department.
Candidate Profile
Education and Experience
2‐year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major, plus 4 years of experience in spa, guest services, front desk, sales and marketing, or related professional area.
4‐year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major, plus 2 years of experience in spa, guest services, front desk, sales and marketing, or related professional area.
Core Work Activities
Managing Spa Operations and Budgets
Select vendors for spa retail operations and manage contract agreements.
Oversee retail product research, selection and purchasing, and product display.
Manage supply inventories and purchasing control, including uniforms.
Monitor the spa's actual and projected sales to ensure revenue goals are met or exceeded.
Maintain cleanliness of spa and related areas and equipment.
Managing Spa Sales and Marketing Strategy
Create and coordinate special services for groups, including group gifting programs, group amenities, group turndown gifts, letters and invitations, and negotiate spa contract addendums.
Develop and manage spa promotions such as gifting programs, "gift with purchase", co‐op marketing efforts, and holiday events.
Ensure spa services are included in all property‐related marketing and advertising.
Identify and recommend new products and product enhancem
📌 Director of Spa (Italia)
🏢 Altro
📍 Italia