Client Service Specialist
DEPARTMENT: Customer Service Outsourcing
LOCATION: ADP Italy
REPORTS TO: Cloud Service Manager
JOB PURPOSE: To investigate and solve complex client queries, issues and requests
KEY RESPONSIBILITIES
To ensure delivery of Stellar Service through:
- Resolving complex client queries, issues and requests to client satisfaction
- Ensure that product knowledge is kept up to date.
- Identifying and implementing service and process improvements

KEY DUTIES/TASKS
- Communicate with clients to ensure full and joint understanding of the query, issue or request; to keep the client updated on progress and ensure resolution fully meets their needs
- Take accountability for the successful resolution of complex and escalated client queries, issues and requests within the agreed timeframe and to the right standard
- Use the relevant systems (CRM) to log, update and track client requests through to satisfactory resolution.
- Contribute to root cause analysis and implementing solutions to prevent reoccurrence of client queries, issues and requests




- Implement the technical analysis for Technical Service Team
- Communicate to Technical Service Team all the product errors or ask for support about complex client queries
- Actively managing own knowledge and skills to meet task productivity and quality standards
- Identifying service, process and product improvements
- Assist with client user groups, internal workshops/focus groups
- Share own activities and best practices with the other members of team

SUPERVISORY RESPONSIBILITIES
- Will be expected to work under own initiative for day to day tasks in line with overall management guidance.
- Reports to the Cloud Service Manager and has no direct supervisory responsibilities but will be expected to manage project resources.

SKILLS AND KNOWLEDGE
Knowledge required:
- Microsoft Office (including Advanced Excel)
- Excellent customer service skills
- Excellent ADP Payroll Products knowledge (desirable)
- Strong data

📌 Client Service Specialist w/payroll (Italia)
🏢 Fairygodboss
📍 Italia