Position Responds To
Business Manager - Commercial&Operations;
About the Role
Working in the Energy Industries division, based in eastern Europe, optionally worldwide, you will cooperate with international teams to maintain the highest level of customer satisfaction in our worldwide applied solutions for electrical power generation. Reporting to the Head of Product Support, you will perform various product and life cycle activities to assist in the development, launch, maintenance, and profitability of UNITROL, MEGATROL, and SYNCHROTACT products.
Work model
Hybrid (ideally within presence of current business locations)
You will be mainly accountable for
Technical support for ABB experts worldwide, ABB business partners and end customers with Salesforce as the CRM platform and participation in ensuring 24/7 availability of remote support line
Leading resolution teams and handling customer communication for support cases where different stakeholders (e.g., system experts, R&D;, quality, etc.) build a resolution team according to severity, complexity, and urgency
Leading and support with type test activities, component specifications, life cycle solutions and product engineering, etc.
Supporting customers with grid code compliance studies (e.g., Power Factory, PSS/E, PSCAD) and digital transformation (e.g., cyber security, digital twin). Training and onboarding support can be offered in this matter.
Qualifications for the Role
Bachelor or master's in electrical engineering
Minimum 4 years of experience in field service or engineering with power generation system knowledge, embedded software and control hardware plus power electronics (experience with excitation systems is preferred)
Specific experience in grid code compliance studies is preferred
Fluency in English; any other languages are an asset
Proactive attitude to drive innovation and improvement
Proven organizational skills with the ability to handle multiple projects simultaneously
High sense of responsibility an
📌 Technical Support Engineer (Italia)
🏢 Altro
📍 Italia