ppJoin the engineering core of Red Hat's proactive support strategy and be a key driver of our AI‑first mission. The Phased Gates Team (PGT) is our AI‑augmented “Supportability Intelligence Center of Excellence,” and we are looking for an innovative technical architect to help build the technology that makes customer environments stable and predictable. /p h3What You Will Do /h3 ul liAct as an innovation driver by actively integrating AI into all aspects of your job. You will leverage AI tools to accelerate rule development, optimize code, assist in building our API and MCP, analyze complex data, and draft technical communication and documentation. /li liLeverage your deep technical proficiency (e.g., in Openshift Virtualization) to design and maintain the complex rules that power our Technical Supportability Review (TSR), using AI‑driven insights to identify new rule candidates and improve existing logic. /li liPartner with our senior‑most technical leaders to actively prototype, test, and validate new predictive models. Your role is not just to test, but to provide the critical expert‑in‑the‑loop feedback that makes our AI smarter and more accurate. /li liBe a key technical contributor to the development and maintenance of our new Supportability Intelligence Engine provided as‑a‑service, using automation and AI‑assistive tools to accelerate development, testing, and documentation. /li liDrive complex technical engagements with customers, delivering TSRs and using AI tools to help summarize highly technical findings into clear, customer‑friendly reports and action plans. /li liAct as a primary technical liaison to the Field Quality Team (FQT). You will consume their data‑backed insights and use your analytical skills (both human and AI‑assisted) to translate them into effective new rules for the TSR. /li /ul h3What You Will Bring /h3 ul liDeep expertise in Red Hat OpenShift/Kubernetes. A strong background in OpenShift Virtualization (CNV/KubeVirt) is highly preferred,



while familiarity with our broader management and security ecosystem (ACM, ACS, Quay) is a plus. /li li5‑8 years of relevant industry experience, with a commitment to achieving RHCE certification within 3 months. /li liPractical scripting experience (Python, Bash) and a solid grasp of software development principles; API/MCP development experience is a plus. /li liProven ability to leverage AI tools (e.g., code assistants, LLMs, anomaly detection) for problem‑solving and process augmentation. /li liStrong critical analysis skills to validate and ensure the accuracy and relevance of AI‑generated output. /li liExcellent, AI‑augmented communication and presentation skills, with the ability to build trust across Technical Support, Product Management, and Engineering. /li liA proactive, customer‑first problem‑solver who uses automation and AI‑augmented solutions to handle complex engagements and consistently exceed expectations. /li liA collaborative team player who actively mentors peers, particularly in sharing new AI techniques. /li /ul h3Equal Opportunity Policy (EEO) /h3 pRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. /p pRed Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. /p pRed Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application‑ General inquiries, such as those regarding the status of a job application, will not receive a reply. /p /p #J-18808-Ljbffr

📌 Senior Customer Success Architect - Phased Gates Team (EMEA) (Italia)
🏢 Red Hat
📍 Italia