About the role
Customer Excellence Intern will work closely with our Customer Care Team in providing the best service to serve our patients. The candidate will use SAP on a daily basis to perform different tasks to fulfill orders and queries from our stakeholders. Customer Excellence Intern’s role is a vital part of our international collaboration.
Responsibilities
- Handling customer orders process with possible input into SAP and/or resolution of issues related within the working day.
- Monitoring the goods delivery process to the customer and all possible issues.
- Management of all the issue related to open orders – Backorders, Blocks and Customer returns.
- Issuing and checking invoices in electronic format with possible resolution of anomalies.
- Customer support and assistance to the sales team to ensure full satisfaction of all external and internal requests.
- Complaints management.
- Support to the team supervisor and colleagues with reports and analysis.

What We Are Looking For In You
- Current bachelor’s or master’s student (2025/2026) in Business,



Economics, Finance, Data Analytics, or related fields.
- Proficient in Excel, with SAP knowledge as a plus (SAP4HANA nice to have).
- Skilled in using advanced IT tools.
- Strong interpersonal skills to build relationships and handle complaints effectively.
- Detail‑oriented and committed to accuracy.
- Able to work independently and collaboratively as part of a team.
- Thrives under pressure and adapts to new tasks with ease.
- Focused on customer satisfaction and process improvement.

What We Can Offer To You
- Paid 6‑month internship experience (with possibility of renewal for further 6 months).
- Working in an international environment.
- Inspirational colleagues & culture.
- Possibility to make an impact.
- Fast‑growing and innovative environment.
- A team‑oriented company culture.

Location
onsite in our Milan, Italy offices
Requisition ID: 631005
J-18808-Ljbffr

📌 Customer Excellence Intern (Italia)
🏢 Boston Scientific Gruppe
📍 Italia