Internship - Data management & application supportSkip to main content**This website uses cookies.** A cookie is a small piece of data, in the form of a string of information, sent by our website's web server to the browser cookie file located on your device's hard drive. Your browser will store this cookie for a period of time and send it back to the website server when you return to the website. Cookies can be used for several purposes: to store your identifiers to facilitate logging into your account, to track your sessions and navigation for statistical analysis, or to identify your areas of interest in order to provide you with relevant content. To learn more about cookies, please consult our cookie and personal data protection policy.#Internship - Data management & application support page is loaded## Internship - Data management & application supportApplylocations: Italy, Milanotime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 24, 2026 (30+ days left to apply)job requisition id: R Oxygen, nitrogen, hydrogen, and many other essential small molecules are the invisible pillars of our world and our lives. They have been at the core of the Group’s activities since its creation in 1902.A world leader in gases, technologies and services for industry and healthcare, Air Liquide acts as the backbone of numerous economic sectors, serving 4.3 million customers and patients across 59 countries with approximately 65,000 employees.The Group is a leader with a diversified, resilient business model and a strong local footprint across the globe. Through deep engineering expertise and technological innovation, Air Liquide provides scalable solutions that enhance industrial efficiency, accelerate decarbonization, and strengthen value chains. Strategically exposed to growth markets and megatrends, the Group accompanies major industrial and societal transformations to create long term added value and build a sustainable future.**How will you CONTRIBUTE and GROW?**Siamo alla ricerca di una risorsa da inserire in stage all'interno del nostro team Customer Loyalty presso la sede di Milano. Nell’ambito delle attività di Customer Experience quali la gestione dei dati dei clienti, la Voice of the Customer e il Customer Effort Score, la risorsa supporterà la funzione nel data management, data analysis e data crunching per l’estrazione, analisi ed elaborazione dati provenienti dai sistemi aziendali, soprattutto il CRM Salesforce e dalla piattaforma Medallia,



utilizzata per la VoC.In particolare, supportata dal tutor di riferimento, lo risorsa si occuperà delle seguenti attività:* Gestione e completezza dati dei clienti: attività di ricerca e raccolta contatti e informazioni mancanti (email/telefoni) tramite Salesforce e altri strumenti di analisi, per garantire un elevato livello di robustezza e integrità dei dati. Evidenzia degli errori o mancanze e relativo data cleaning/aggiornamento* Data management: + raccolta e analisi dei dati dei clienti presenti nei sistemi aziendali, inclusi dati logistici, vendite dei clienti, note credito, necessari per nutrire i database su cui si basa la Voice of the Customer e il Customer Effort Score. + Produzione di reportistica, monitoraggio dei KPI Customer Experience, con particolare attenzione al Customer Effort Score e Voice of the Customer. + Attività di data analysis, data crunching ed elaborazioni attraverso POWER BI.* Processi di integrazione Sistemi: predisposizione dei file per l'integrazione e il caricamento massivo negli applicativi o sulla piattaforma Medallia, nel rispetto degli standard ed in collaborazione con i colleghi della Customer Experience a livello di Gruppo Air Liquide. Interazioni con il Gruppo Air Liquide per la gestione di eventuali problematiche legate alla VoC, sia nella fase di estrazione dei dati che nelle attività di elaborazione.* Knowledge Management: collaborazione con i team aziendali coinvolti nella definizione e monitoraggio dei KPI Customer Experience**Are you a MATCH?**Costituiranno requisiti preferenziali:* Laurea triennale o magistrale in materie scientifiche (Ingegneria Gestionale, Informatica)* Ottima conoscenza della Google Suite (in particolare Fogli Google)* Buona conoscenza della lingua inglese scritta e parlata per le relazioni con il Gruppo sul lancio e modifica dei programmi aziendali* Sarà considerato un plus la conoscenza, anche accademica, degli applicativi Salesforce e SAP* Precisione, spiccate capacità analitiche,



attitudine al lavoro per obiettivi e interesse per l'ottimizzazione dei processi digitali.**Our Differences make our Performance**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.### About UsA world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.****Discover what your professional journey at Air Liquide could be** here**!****### Important notice regarding fraudulent job offersWe want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. **Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process.**You may verify job postings through our official global careers website at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this form
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📌 Internship - Data management & application support (Milano)
🏢 VitalAire Canada
📍 Milano