Experteer Overview

In this role you lead the Client Support function for Euronext Clearing, ensuring high-quality operational and technical support to clearing members across asset classes. You will drive service excellence, resilience, and continuous improvement in post-trading processes. You act as the main contact for clearing members and collaborate with Operations, Risk, IT, and Product teams to resolve complex issues. This is a client-facing, impact-driven opportunity to strengthen client satisfaction and post-trading efficiency.

Benefits

- Lead the Client Support team and ensure timely resolution of client queries and incidents across asset classes
- Serve as the main operational and technical contact for clearing members throughout the post-trading lifecycle
- Monitor service levels, identify improvement opportunities, and implement best practices
- Collaborate cross-functionally with Operations, Risk, IT, and Product to resolve issues and drive process improvements




- Analyze client feedback and operational data to spot trends, risks, and enhancement opportunities
- Prepare and deliver regular reports and updates to senior management and stakeholders

Qualifications

- Degree in Economics, Finance, Business Administration, or a related field
- Minimum 5 years of post-trading, clearing, or client support experience in financial institutions or market infrastructure
- Solid understanding of post-trading processes and their operational impact
- Proven client-facing or operational support experience with strong relationship skills
- Strong analytical and problem-solving abilities
- Ability to work under pressure in a fast-paced, regulated environment
- Excellent English communication; additional European languages are a plus
- Proficiency in Microsoft Office tools

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📌 Euronext Clearing - Client Support Manager (Lombardia)
🏢 Experteer Italy
📍 Lombardia