Why Uniti Real estate is the world's largest asset class — $393 trillion globally, bigger than all stocks, bonds, and gold combined. Over $1 trillion a year, globally, goes to the teams running properties — leasing, maintenance, collections, accounting, marketing, HR, asset management. Same bundle of tasks at every property, every day, across every vertical. The surface looks different across office, multifamily, senior living, self-storage, affordable housing, student housing, coworking, hospitality. Real estate has been waiting for an execution layer. Uniti is building it — the system of action for real estate. AI agents for every front- and back-office workflow, operating across voice, email, SMS, Whats App, and chat. The humans on our customers' teams get to focus on the parts of the job that actually need them. About the role As a Customer Success Manager at Uniti, you'll own customer relationships from the moment they go live through renewal and expansion, across every vertical we serve. This role exists because our customer book is growing faster than any one person can hold,



and because the customers we keep and grow this year are the ones who carry us into the next vertical. What you'll own Own the post-sale relationship for every operator on your book — onboarding, adoption, renewal, and expansion. Monitor agent performance and operator health weekly — call quality, response time, conversion, escalations — and surface risks before they become churn. You own the commercial conversation, not just the relationship. Keep internal systems current — health scores, churn risk indicators, expansion forecasts, check-in cadence in — so commercial leadership can see the book at a glance. Sit in on calls. What you have 3–5 years in Customer Success, Account Management, or Strategic Partnerships at a Saa S or AI company. Time spent operating, selling into, or supporting real estate operators is the single best predictor of success in this role. You've owned commercial

📌 Customer Success Manager, (Italia)
🏢 Uniti AI
📍 Italia