Your Key Responsibilities

- Own Customer Care in Italy: lead the existing Customer Care team, overseeing day-to-day operations, team management, hiring, and initiatives to drive customer satisfaction and retention.
- Lead Lexroom's Customer Success expansion into new geographies: set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets – working in close coordination with the teams already leading international expansion.
- Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets.

Requirements

- 7-8+ years of experience within Customer Success, Customer Care, or Support functions.
- 2-3+ years of experience as a people manager, ideally within Customer Success, Customer Care, or Support functions.
- Proven experience managing teams both locally and internationally – you know how to lead in-country operations while coordinating across geographies.
- Must have:



experience working in international (EU) contexts.
- Experience operating in a scale-up / hyper-growth environment.
- You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.
- Fluent in Italian and English.

Reporting Line

This role reports directly to the Head of Customer Success.

Compensation

- Annual Salary Range: €45.000 - €60.000
- Equity Package: Align your growth with the company's long-term success.

Benefits

- Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.
- Meal Vouchers: Daily support to make your lunch breaks easier.
- Corporate Welfare: An annual tax-free allowance in shopping vouchers to support your personal well-being.
- Team Retreats & Off‑sites: Dedicated time to connect, collaborate, and spark bold ideas.

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📌 Customer Care Manager (Global) (Lombardia)
🏢 Lexroom.ai
📍 Lombardia