This position is strictly 100% on-site at our Lisbon corporate center. Remote work, telecommuting, and hybrid arrangements are entirely unavailable for this role. Successful candidates must be prepared to work fully on-premises in Lisbon.
Introduction & Opportunity Overview Are you fluent in Italian and excited to kick off a new professional chapter in one of Europe's most vibrant, sun-soaked coastal capitals? We are looking for high-energy, customer-focused individuals to join our collaborative, international workforce located right in Lisbon!
Primary Daily Duties & Responsibilities As an Italian Customer Experience Specialist, you will be the main ambassador for our brand, delivering high-touch assistance to our Italian-speaking clients. Your daily responsibilities will include:
Inbound Customer Communication: Handling client queries across multiple channels—including incoming telephone calls, emails, and live web chat with empathy and efficiency.
Technical & Account Problem Solving: Patiently pinpointing user difficulties, troubleshooting account inquiries, and guiding customers through step-by-step solutions.
Database & Support Logging: Maintaining detailed records of user interactions, feedback, and open support tickets inside our central Customer Relationship Management (CRM) platform.
Product Knowledge Mastery: Keeping fully updated on operational procedures, software features, and help tools to provide accurate and effective support.
Service Metric Alignment: Consistently meeting or exceeding your individual key performance indicators (KPIs) while maintaining our high service quality standards.
Candidate Qualifications & Requirements Language Abilities Italian:



Excellent, fluent mastery in both written and spoken formats.
English: Professional working proficiency (B2 level or higher) to coordinate effectively with international team members and corporate leadership.
Essential Competencies Interpersonal Strengths: Superior verbal and written communication skills, active listening habits, and a genuine passion for customer care.
Digital Literacy: The ability to navigate multiple computer tools, web platforms, and helpdesk databases simultaneously.
Adaptability: A positive approach to working in a fast-paced environment with rotating shift schedules.
Right to Work: EU citizenship or a valid full-time work permit that allows you to work legally in Portugal.
Compensation Packages & Accommodation Choices Package Option A (Self-Arranged Housing): A gross monthly salary of €1,340 if you choose to find, secure, and pay for your own lodging in Lisbon.
Package Option B (Company-Provided Housing): A gross monthly salary of €1,060 paired with company-managed accommodation.
Relocation Support & Employee Benefits Flight Reimbursement: Complete financial coverage for your airfare to Lisbon to make your relocation process completely seamless.
Corporate Lodging: A private bedroom inside a shared company-leased apartment (for employees who select Option B).
Covered Utilities: Full employer payment of standard household utilities—including water, electricity, and gas—under the housing package.
Career Development & Perks: Fully paid initial training to set you up for success, clear internal promotion paths, and regular company-sponsored team activities.

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📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Taranto)
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