Solutions Analyst VIVITAL is a software solutions firm that helps companies achieve more powerful situations and more meaningful outcomes with their Salesforce.com investments. The operations team is passionate about inventing, building, and delivering solutions that impact everyday lives, and that help people to build stronger and more effective relationships between their employees, customers, and communities.
About The Role We are currently seeking a skilled and dedicated Solutions Analyst to join our growing team. The Solutions Analyst is responsible for learning the business of our customers, documenting critical processes and requirements, and developing successful technical solutions and recommendations. Analysts are also expected to get excited about Salesforce.com and how it can take care of customer needs in amazing ways. This is a creative role (with multiple promotion paths) that requires fantastic listening and speaking skills, a high degree of curiosity and ingenuity, and an excitement for coordinating action across multiple teams and conversations.
Key Responsibilities Create Critical Project Documentation and Assets Document current and future state customer processes and data patterns
Analyze customer processes and data to identify gaps, risks, and opportunities
Document project solution features, stories, requirements, and success criteria with stakeholders
Store, organize, and own all project documentation and artifacts
Capture meeting notes and track issues in support of the Project Manager and Solutions Lead
Develop Technical Solution Prototypes to validate early design thinking Participate in solution design sessions and provide recommendations to internal project leads
Leverage Salesforce.com technologies to build and demonstrate live solutions, during the design and implementation phases
Document and socialize user experience wireframes with project stakeholders




Own and Deliver Customer and Project Research Items Assist with client presentations and proposal creation as required
Assist in writing technical approach and design documentation as required
Participate with team members and customers on new ideas and innovations
Coordinate with VIVITAL teams to ensure effective overall delivery Support Project Manager in delivery tasks
Support Solution Lead in implementation of early prototypes
Support the Sales team with customer-facing presentations and proposal content creation
MEASUREMENT AND SUCCESS How accurately do they listen to and document customer processes and conversations?
Is their Salesforce.com knowledge progressing and can they effectively demonstrate and use the platform?
How well can they think through customer situations and provide creative insights and ideas?
How well do they accept assignments and deliver on their promises?
Requirements Excellent communication and other customer-facing skills
Strong writing skills (note taking, formal writing, and presentation creation)
A curious and adventurous spirit that works independently and asks lots of questions
1 – 2 years working in a professional environment
Strong interpersonal skills and the ability to work cross functionally with other leaders and peers
Bachelor’s Degree or equivalent
NICE TO HAVES Salesforce.com or other development platform experience
Entrepreneurial mind set
About The Candidate The successful candidate will represent VIVITAL’s core values with enthusiasm and a service-based mindset. Our team members are self-directed and aggressively pursue the achievement of personal and organizational goals, while remaining open to listening, learning, and creativity. New ideas and personal flair are welcome and encouraged. High energy is valued, but it is not enough. We want someone who wants to drink the Kool-Aid, contribute to a thriving culture, and help us build a great company by being…
Open to seeing new things
Inspired by the things we see
Willing to commit to the things we want to create
Connected to people that we learn and create things for and with

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📌 SOLUTIONS ANALYST (Bari)
🏢 Altro
📍 Bari