Imagine supporting a freeware, cross-platform, global powerhouse that keeps over two billion people connected every single day through instant messaging, voice notes, video calls, and secure media sharing. We are building a massive, highly dynamic team of over 300 frontline experts to manage Premium Support, Customer Care, and Trust & Safety for one of the world's most essential digital spaces.
In this role, you will not just be answering tickets; you will be an essential guardian of a massive global community. If you love solving puzzles, have quick fingers, have a passion for online safety, and can navigate a complex digital landscape with absolute empathy and sharp critical thinking, this is where you belong.
What You Will Do Every Day
Act as a Customer Expert (CE) by handling user inquiries across chats and emails.
Deep dive into technical troubleshooting, assisting users with installation, activation errors, and account connection freezes.
Protect the integrity of the platform by reviewing reported content, identifying phishing, spam, or malware,
and maintaining the highest safety standards.
Navigate an extensive, complex, and fast-evolving knowledge base to make advanced, real-time choices for our users.
Bring a customer‐centric attitude to every interaction, turning a frustrating user lockout into a seamless experience.
Qualifications
Linguistic Talent: Native or C1 fluency in Italian
English Proficiency: Solid C1 level in English, as your training, internal tools, and extensive Knowledge Base are fully in English.
Digital Savviness: Advanced PC knowledge and comfort working across multiple software tools simultaneously.
Keyboard Speed: A typing speed of at least 25 words per minute with 85% accuracy or higher.
Resilience & Focus: Significantly advanced written communication skills and a high level of stress tolerance to navigate busy production queues and content moderation reviews.
Shift Flexibility: Comfort working rotational schedules. Our operation runs
📌 Premium Support (Italia)
🏢 Altro
📍 Italia