Job Description
Are you passionate about staff development and training? Do you have a knack for transforming sales teams into storytelling ambassadors who can effectively convey value and inspire customers?
Join us in Genoa as a Sales Capabilities Manager , where you'll drive the evolution of our global sales training strategy, empowering Customer Center teams to become true Costa Storytelling Ambassadors and boosting conversion, customer value, and commercial performance.
Live your ambition. Lead with impact
We are looking for a Sales Capabilities Manager to join our Sales Capabilities team at the Company's Headquarter in Genoa – Italy. This is not a standard training role: we are seeking a strategic and forward-thinking leader who will design and orchestrate the global training ecosystem, challenge existing approaches, and elevate the effectiveness of our Cruise Experts across markets.
You will join a dynamic and international environment, where you will lead a multicultural training team across Italian, French, DACH, Spanish, and Brazilian markets,



helping to shape the future of our Customer Center sales teams. If you are naturally driven to ask "How can we train better, smarter, and with greater impact?", this could be the right fit for you.
You will play a key role in supporting Costa's sales performance growth by increasing awareness, adoption, and storytelling ability of our Unique Selling Propositions (USPs), directly contributing to conversion improvement, customer total value, and revenue growth.
Training & Sales Transformation
You will contribute to the design and evolution of the global Sales Capabilities strategy, defining innovative training frameworks and methodologies. Acting as a strategic partner to the business, you will ensure alignment cross market between training initiatives, sales objectives, and revenue targets, bringing a proactive and analytical mindset.
Global Training Planning & Execution
You will plan and supervise cross-market trainin

📌 Sales Capabilities Manager (Italia)
🏢 Turismo e tempo libero
📍 Italia