TRICARE Beneficiary Services Representative (BSR) – Vicenza, Italy
Salary: $32,000 per year (the program is not able to negotiate that amount).
What You’ll Do
- Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
- Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
- Claims Assistance: Provide basic claims status updates and support.
- Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.
- Data Management: Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
- Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.




- Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
- Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications
- Bachelor’s degree in a related field; or
- Associate’s degree in a related field + 4 years of specialized experience; or
- Major certification in a related field + 4 years of specialized experience; or
- High school diploma + 8 years of specialized experience.
- U.S. citizenship (SOFA/Command‑Sponsored status as a dependent of an active‑duty service member, DoD employee, or U.S. contractor).
- Missione Visa and Soggiorno permit.
- Eligible to obtain and maintain ADP IT III clearance (non‑sensitive position, tier 1).
- 3+ years of customer service experience.

📌 TRICARE Beneficiary Services Representative (Italia)
🏢 Leidos
📍 Italia