Experteer Overview In this role you lead the technical depth of Vertiv's EMEA Service Thermal delivery, driving best‐class support and incident resolution while strengthening team competencies. You ensure safety standards, coordinate warranty and RCAR activities, and collaborate with R&D;, Quality, and Academy to align technical services with business goals. You'll shape new service competencies, support NPDI, and manage field readiness to maximize uptime and efficiency. This role offers impactful work at the intersection of product quality and service excellence. Responsibilities Ensure health and safety standards are implemented and followed Provide best‐in‐class technical support and incident resolution practices to optimize service levels Strengthen central technical team competencies across EMEA Thermal Service Operations Oversee timely escalation and resolution of technical issues Develop new technical competencies and service disciplines to achieve business objectives Support service offerings with technical input for new products and services Oversee lifecycle management of installed base and warranty processes Coordinate training plans with Academy to meet service organization needs Lead and coordinate Field Change Notices and related actions in EMEA Facilitate cooperation with Quality, R&D; and other functions to improve product quality Support presence and voice in New Product Development (NPDI) processes Coordinate readiness for new products in field and manage tech support forums Supervise spare parts lists and crash kit planning Foster implementation of a regionalized technical support structure Collaborate with Global/Regional teams to harmonize practices and tools Maintain up‐to‐date technical knowledge on products and services Monitor competitor offerings to inform improvements Log and drive resolution of product effectiveness issues Interface with R&D;, Quality, factory teams, and customers Qualifications Minimum 5 years in service industry with strat

📌 Manager service thermal central technical support (Italia)
🏢 Experteer Italy
📍 Italia