Field Support Specialist

Location: Castelfranco di Sotto (PI)

Duration: 12 Months

Job Description

- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
- Working with OEM vendors for replacing spares, hardware repairs & troubleshooting.
- Inventory management.
- Imaging of laptops & desktops.
- Printer Management.
- Assistance in fixing issues for conference rooms and working with vendors for room setup.
- Hardware/software troubleshooting and resolution.
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and related technologies.
- Network & sharing printer installation.
- Knowledge of Office 365 support.
- Coverage/compliance software installation and troubleshooting.
- Good communication skill.
- Good knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support,



and assist with procurement.
- Support Mac devices.
- Strictly adhere to defined Service Level Agreements (SLAs).
- Support recurring meetings, events, and after-hours activities as required.
- Document incidents, problems, and resolutions for future reference and for the knowledge base.
- L1 level network troubleshooting and resolution for LAN connectivity.
- Hands & feet support to backend team for network/server/application issues.
- Working with vendor support contacts to resolve technical issues.
- Labeling racks & devices.
- Server mounting/movement.
- Hands & feet support for DC (Compute, Storage, Backup, Network). Must support physical servers, network devices, storage systems, perform device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

#J-18808-Ljbffr

📌 Field Support Specialist / It Support Engineer ( Backfill ) (Colle di Val d'Elsa)
🏢 TECEZE
📍 Colle di Val d'Elsa