sennder is Europe's leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our About Us presentation.
We are a growing team looking for a Manager, Account Management in our Milan office to help us on our journey to revolutionize road freight logistics.
WHAT YOU WILL DO IN THIS ROLE
As a Manager, Account Management at sennder, you will lead the Control Tower Account Management team to ensure outstanding client service, effective communication, and achievement of contractual service level agreements (SLAs). This role serves as the primary liaison between the client and the Control Tower, focusing on building and maintaining strong client relationships while driving operational excellence and team performance.
This leadership role requires a profile with high organizational abilities, the ability to manage medium-sized teams,



strong communication and negotiation skills, and a deep understanding of logistics and supply chain management.
Key Responsibilities
Client Relationship, Planning and Revenue Management:
Act as the primary point of contact for the client for planning and forecasting, in particular ensuring Contractual standards are met, building and maintaining a long-term vision over the strategic partnership with the client
Handle client's escalations, working closely with Carrier Management Team to resolve issues promptly and effectively by understanding business needs and aligning Control Tower activities to meet these needs
Analyse and elaborate volumes' planning and forecasts with the Carrier Management team, ensuring network optimization and strict adherence to unit economics and budgeted financials
Organize and lead regular client meetings to review performance, discuss opportunities for improvement, and present innovative solu

📌 Transport Manager (Italia)
🏢 Trasporto e logistica
📍 Italia