Junior IT Workplace Administrator – EMEA
Location: Milan, Italy (Office-based)
Type: Tempo pieno
Reports to: IT Workplace Administrator – EMEA
Salary: EURO 23,000.00 - 25,000.00
About the Role
As our Junior IT Workplace Administrator in the Milan Office, you will be the heartbeat of technical support for our Milan office and a vital member of the Regional EMEA IT Workplace team. This is a unique opportunity to support a diverse and adventurous internal user base across various environments, ranging from corporate offices to remote camps, hotels, and even river boats. This role will have a regional focus and provide support across the EMEA region. You will provide high‑quality 1st and 2nd line support, ensuring that our team members can focus on delivering world‑class travel experiences with minimal technical disruption.
Key Responsibilities
- Support & Incident Management: Manage and resolve support queries via the IT service desk, phone, email, Teams, and in‑person; act as the first point of contact and escalated complex issues within the Global IT Team.




- Onboarding & Offboarding: Coordinate with local teams to manage the full lifecycle of employee accounts, including hardware and software provisioning for new starters and secure offboarding for leavers.
- Asset Management: Maintain rigorous asset and user lists, manage the lifecycle of hardware assets according to company guidelines, including procurement and decommissioning.
- System Maintenance: Ensure all user equipment is properly maintained through regular hardware servicing and software patching/updates.
- Collaboration & Projects: Assist the Global IT Infrastructure team with regional projects and system upgrades; proactively recommend technology improvements.
- Documentation: Create and maintain clear technical documentation for the internal IT team, as well as user‑friendly SOPs and training guides for staff.
- System Monitoring: Proactively monitor key systems to identify and mitigate potential issues bef

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